1. Digital Service Delivery
ValidContact is a Software as a Service (SaaS) platform that provides email validation services. We do not sell or ship any physical products. All services are delivered digitally through our web platform and API.
Since ValidContact is a digital service, there is no physical shipping involved. All features and services are accessible immediately upon account activation and payment confirmation.
2. Service Delivery Timeline
Once your payment is successfully processed:
- Immediate Access: Your subscription is activated instantly upon payment confirmation
- Account Activation: Full access to all features of your selected plan is available immediately
- API Access: API credentials and access are provided instantly upon subscription activation
- Email Validation Credits: Your monthly or annual email validation credits are available immediately
3. Access Methods
ValidContact services can be accessed through:
- Web Platform: Access our validation tools through your web browser at validcontact.com
- REST API: Integrate our email validation service into your applications using our API endpoints
- Dashboard: Manage your account, view usage statistics, and download reports through your account dashboard
4. Service Availability
ValidContact aims to maintain:
- Uptime: 99.9% service availability (excluding scheduled maintenance)
- 24/7 Access: Services are available 24 hours a day, 7 days a week
- Global Access: Services are accessible from anywhere with an internet connection
- Scheduled Maintenance: Maintenance windows will be communicated in advance when possible
5. Account Setup and Onboarding
After subscription activation:
- Account access is granted immediately
- Welcome email with setup instructions is sent to your registered email address
- API credentials and documentation are available in your account dashboard
- Support resources and documentation are accessible at all times
6. No Physical Products
ValidContact does not sell, ship, or deliver any physical products, including but not limited to:
- Software CDs or DVDs
- Hardware devices
- Printed materials or documentation
- Merchandise or promotional items
All documentation, guides, and resources are provided digitally through our website and account dashboard.
7. International Service Delivery
ValidContact services are delivered digitally and are available globally. There are no shipping restrictions, customs duties, or delivery delays for international users. All services are accessible from any location with internet connectivity, regardless of geographical location.
8. Service Delivery Issues
If you experience any issues accessing ValidContact services:
- Check your internet connection
- Verify your account status and subscription is active
- Clear your browser cache and cookies
- Contact our support team at hello@validcontact.io
Our support team is available to assist with any service delivery issues and will respond within 24-48 hours during business days.
9. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page. Your continued use of the Service after such changes constitutes acceptance of the modified policy.
10. Contact Information
If you have any questions about our Shipping Policy or service delivery, please contact us at: